If you are not satisfied with your purchase you may return it to us by post within 14 days of receipt*, and we will issue a full refund, provided the item returned complies with the following conditions:
- The item must be unworn and returned in its original condition; we reserve the right to refuse a refund if an item is in unsuitable condition, worn or stained.
- When trying the item on, please be extra careful if wearing makeup or fragrance that could stain or perfume the item.
- The item must be returned with the paper tags and barcode labels on the garment. We won’t be able to accept a garment without tags.
*You may also wish to return your purchase to us directly in-store within 14 days of receipt (see address below)
- Your returns will be refunded at the value you purchased them originally.
- All refunds will be credited directly to your original method of payment.
- Delivery charges are non-refundable.*
*The initial delivery charge will only be refunded on occasions when the item received is faulty, damaged or the wrong items were sent. In this case please email our Customer Service Team at firstname.lastname@example.org confirming your order number, description of the fault in product and whether you wish to receive a replacement or refund. Unfortunately we cannot offer exchanges. However, if you would like to exchange your item for a different size or colour, you would simply have to return the item and place a new order online for the item you are looking for.
RETURN BY POST
All orders can be returned by post. You will need to fill out the returns form included in your original order by marking the items you wish to return and stating the reason of return.
We recommend that you send returns using a tracked method, such as a courier or recorded post, to the following address:
We will email you to let you know once your return parcel has been received and your refund is completed. Please hold on to your postage receipt and tracking number. For peace of mind, you may want to send the parcel using a delivery service that insures you for the value of the goods, should the parcel get lost.
Please note: International customers wishing to return an item, or items from their purchase should follow the same instructions as European returns: make sure you place a copy of the original order confirmation (or invoice) inside the parcel, and write 'UK RETURNED GOODS' on the outside of the parcel. We are not responsible for international returns that have not been sent as per our instructions for return, for parcels which are held or delayed by customs, or for returns of which we are unaware.
International customers: please be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer (even if you refuse to accept delivery of the shipments upon arrival).
Ghospell / Sister Jane is NOT responsible for the VAT, duties and/or any other taxes applied by the local customs authority, and we cannot predict the charges that may incur for each shipment. As such, it is the customer's responsibility to verify with local custom offices if any charges are payable upon delivery.
If your order is subject to any of these charges, they must be paid in full by you in order for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to delay release of your package(s), and in rare cases, they may also deny delivery.
Please, remember the goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way. Additionally, we are not responsible for any items that are returned to us by mistake.
NOTE: We, Ghospell, Sister Jane, and the company are used interchangeably to refer to Sister Jane UK Limited, 59A Portobello Road, London W11 3DB